We at Avery value our consumers and take great pride in assuring that their privacy is maintained. With electronic mail, internet, and other online resources growing exponentially, it is important that we maintain an environment where our consumers feel comfortable that the information they provide us will not be misused.
This protection of consumer privacy is best achieved through cooperation between the business community, customers, service providers, government agencies, and information collectors. We at Avery believe every consumer should be able to conduct business with us without having their personal information used for unrelated purposes.
This document provides guidelines that Avery uses to ensure proper handling of all consumer information.
Opt-Out, Access, Correction and Complaint Process
We believe our consumers should have the right to decline disclosure/use of personal information that is collected on our databases for future mailings and phone calls of promotional/marketing nature. The records for those individuals who request that their personal information not be used for future mailings or phone calls of this nature will be marked in our database so that their names will be excluded from any such contact in the future.
Currently, we mark consumer records in two ways:
Do not mail excludes the consumer's name from Avery direct marketing (including mail, phone or email campaigns).
OK to mail includes consumer’s name on mailing list for Avery direct marketing, including mail, phone or email campaigns, and occasional mails, phone calls or emails by their specified stationery supplier.
Consumers within Australia can request removal of their name and consumer information from our direct marketing database by the following methods:
- Writing to Avery Consumer Service Centre with the request: Avery Consumer Service Centre PO Box 396 Castle Hill NSW 1765
- Calling the Avery Consumer Service Centre, Monday to Friday between the hours of 8:00am-5:00pm (AEST/AEDST), on 1800 644 353 (toll free Australia)
- Sending an email to: [email protected]
Consumers within New Zealand can request removal of their name and consumer information from our direct marketing database by the following methods:
- Calling the Avery Consumer Service Centre, Monday to Friday between the hours of 8:00am-5:00pm (AEST/AEDST), on 0800 228 379 (toll free NZ)
- Sending an email to: [email protected]
If you are not satisfied with how we have handled your personal information or if you believe we have breached any applicable law (including the Australian Privacy Principles (AUS) or the Privacy Act 1993 (NZ)), please contact us on the above details. We take such matters seriously and you will be contacted within 14 working days with our response.
If you are unhappy with our response, you are entitled to lodge a complaint with the Office of the Australian Information Commissioner (AUS) / Privacy Commissioner (NZ).
Avery Consumer Information Sources
We primarily collect your personal information through correspondence you engage in with us. Avery consumer information is collected when consumers:
- Call the Avery Consumer Service Centre (CSC). When consumers call the CSC, we might ask for their names, address, phone number, and other consumer profile information that helps us better serve their needs in the future. Consumer information is collected only if the consumer has given us permission to do so. This information helps facilitate communication with our consumers by allowing us to quickly and efficiently identify the consumer.
- Respond to various marketing campaigns (i.e. advertisements, business reply cards, offers, competitions, etc.). This consumer information is completely voluntary, and in all cases, consumers are given a choice to have their names removed from direct marketing lists by checking the appropriate box on the questionnaire/form.
- Visit the Avery products web sites (i.e. www.averyproducts.com.au / www.avery.co.nz). Consumers might be asked to respond to survey questionnaires, enter competitions or to register to receive future mailings and product updates. Consumers might also be asked to provide consumer information before downloading Avery brand software products.
We may also in some limited circumstances collect your personal information from third parties. Any third party that provides your information to us is required to have your consent to do so.
In some instances, if the consumer refuses to provide personal information requested, Avery may not be able to provide them with the services, products, information or activities requested.
Data use when signing up for Design & Print Account
In the course of you signing up for a personal, online account within our Design & Print services, Avery Products Pty Ltd (“Avery/We/Us”) will obtain and store data from you some of which is personal information under the Privacy Act 1988 (Cth) and the Privacy Act 1993 (NZ). We collect this information in order to process your order. Such information includes your name, contact details and your designs. The data is stored on our secured servers and is accessible to selected Avery employees, such as consumer service agents. In the course of providing technical support, we may, if requested by you, view and edit your saved projects in order to optimise or correct your designs for printing.
In addition, Avery may view your saved projects from time to time for market research purposes. We will never share your personal data or designs with third parties and will delete all stored data either when you delete your account or when you request us to do so by emailing [email protected]
Types of Information
The consumer information we collect allows us to better understand our consumers and their product and service preferences. Consumer profiles help us develop products and programmes, which meet our consumers' needs. The typical consumer profile information collected is: contact details, types of printers used, job title, Avery brand product usage, and stores or dealers used to purchase Avery products. More specifically, information collected about a consumer may include:
- Contact information (such as name, fax numbers, postal, and email addresses);
- Navigational information (such as data revealing consumers' preferences or the choices they make among the range of products, services, or sites);
- Other consumer profile information that helps us better target our products and services.
You must obtain the consent of any third person whose personal information you provide to us. Message content in emails you send to us may be monitored by our service providers or officers for troubleshooting, compliance auditing and maintenance purposes or where email abuse is suspected.
Use, Disclosure and Protection of Consumer Information
On occasion, we may also disclose names and information collected to approved firms that conduct market research for Avery or to companies that do joint promotional activities with Avery or to companies we engage to perform certain services on our behalf (such as agents, suppliers, contractors, etc.).
We will not use any sensitive information about you (i.e. information about your health, political opinions, religious beliefs, trade union or professional membership) for these purposes without your consent.
At any time you may opt-out of receiving direct marketing communications from us and those consumers who have requested removal of their name and consumer information from the direct marketing list will not be contacted with promotional/marketing material.
We may also disclose personal information to regulatory authorities, where required by law.
Our web sites may contain links to web sites operated by third parties ("Third Party Web Sites"). Avery is not responsible for the privacy practices or the content of Third Party Web Sites. Third Party Web Sites are responsible for informing you about their own privacy practices.
Unless otherwise advised, Avery will not disclose personal information collected in Australia to any entities located overseas.
We will only use online email communication with consumers who have given us permission to do so. When used, we will provide our consumers a mechanism through which they can request that Avery omit their email addresses from the active direct marketing mailing list.