Terms and conditions of use
In these terms and conditions, “we” “us” and “our” refers to Avery Products Pty Ltd ABN 38 000 065 065 (Avery). Your access to and use of all content on this website is provided subject to the following terms and conditions. The website is intended for use by residents of Australia and New Zealand only. Please read these terms and conditions of use carefully. By visiting or using this website (Site), you agree to be bound by these terms and conditions and by all terms, policies and guidelines incorporated by reference. If you do not agree to all of these terms, do not use this website. and (where relevant) the terms and conditions of order (together, the Site Terms).
Promotional Terms & Conditions
Ownership of the Site and its Contents
This Site is owned by Avery. Unless otherwise indicated, Avery owns or has a licence to use all of the content featured or displayed on this Site, including, but not limited to, text, graphics, designs, artworks, data, photographic images, moving images, sound, illustrations, software, and their selection and arrangement (Site Content). All elements of the Site, including the Site Content, are protected by copyright, trade dress, moral rights, trade mark and other laws relating to the protection of intellectual property.
Use of the Site
This Site and the Site Content are intended for our customers in Australia and New Zealand. You may only use this Site or the Site Content for the purpose of doing business with us, including evaluating and ordering our products or services. You are permitted to download a copy of the information on this Site to your computer or personal mobile device for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.
Your use of our content in any other way infringes our intellectual property rights. You are specifically prohibited from: (a) using any data mining, robots or similar data gathering or extraction methods; and (b) manipulating or otherwise displaying the Site or the Site Content by using framing or similar navigational technology.
You represent and warrant that you will comply with all applicable laws and regulations, including, without limitation, those relating to the Internet, data, e-mail, privacy, and the transmission of technical data exported from Australia or the country in which you reside.
Copyright Infringement Policy
In accordance with applicable copyright legislation and other applicable laws, Avery has a policy of terminating, in appropriate circumstances and at Avery's sole discretion, account holders who infringe the intellectual property rights of Avery or any third party.
If you believe that any material on the Site infringes upon your copyright, you may send a notification of such infringement to us at [email protected] . We may give notice of a claim of copyright infringement by means of a general notice on the Site, electronic mail to a user's e-mail address, or by written communication sent by registered mail to a user's address.
Avery is the owner or licensee of registered and unregistered trade marks as identified on the Site and these may not be copied, imitated or used, in whole or in part, without the prior written permission of Avery. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trade mark and/or trade dress of Avery and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trade marks, product names and company names or logos used on the Site are the property of their respective owners. Reference to any third party’s products, services, processes or other information, does not constitute or imply endorsement, sponsorship or recommendation thereof by us.
You may only use our logo or other proprietary graphic of Avery or Avery to link to this Site as permitted under the Linking Agreement. Further, you may only frame any of our trade marks, logos or other proprietary information, including the Site Content, as permitted under the Linking Agreement.
This Site may contain links to third party sites which are not under Avery’s control and Avery has no responsibility for the content of these sites. The links are provided solely for convenience and do not indicate any endorsement of those sites or the goods or services which they offer. Avery makes no claim or representation regarding, and accepts no responsibility for, directly or indirectly, the quality, content, nature or reliability of third-party websites accessible by link from the Site, or websites linking to the Site. Links to other sites are provided for convenience only, and do not imply any affiliation, endorsement or adoption by Avery of the products or services offered by the site.
When you leave the Site, these terms and conditions of use no longer apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site. Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that Avery is not responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.
Forums & Other Interactive Services or Areas
The Site may include discussion forums or other interactive areas or services, including blogs, chat rooms, bulletin boards, message boards, online hosting or storage services, or other areas or services (Interactive Areas) in which you or third parties create, post or store any content, messages, comments, materials or other items on the Site (User Content). You are solely responsible for your use of such Interactive Areas and use them at your own risk. You must not delete or revise any User Content that you have not posted. When you post content to an Interactive Area, you represent and warrant that you have the lawful right to transmit, distribute and reproduce such User Content.
You agree not to post, upload, transmit, distribute, store, create or otherwise publish through the Site any of the following:
a. User Content that is unlawful, libellous, defamatory, obscene, pornographic, harmful to minors, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
b. User Content that constitutes, encourages or provides instructions for a criminal offense or violates the rights of any person or entity;
c. User Content that may infringe any intellectual property or contractual rights of any person or entity;
d. User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
e. unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;
f. private information of any third party, including, without limitation, addresses, phone numbers, email addresses, social security numbers and credit card numbers;
g. viruses, corrupted data or other harmful, disruptive or destructive files; and
h. User Content that, in our sole judgment is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or which adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all capital letters, or flooding continuous posting of repetitive text), or which may expose Avery or its users to any harm or liability of any type.
Avery is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Avery reserves the right to remove, screen or edit any User Content posted or stored on the Site at any time and for any reason without notice. You are solely responsible for creating backup copies of and replacing any User Content you post or store on the Site at your sole cost and expense. Any use of the Interactive Areas or other portions of the Site in breach of the Site Terms may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Site. You acknowledge and agree that Avery may access, use or disclose any information about you or your use of this Site, including without limitation any User Content to comply with the law or any legal process; protect and defend the rights or property of Avery; or to protect the safety of our employees, customers or the public.
If you post User Content to the Site, unless we indicate otherwise, you grant Avery and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant Avery and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You consent to giving us this licence even where such acts in relation to the correspondence or communication involve (a) a failure to identify you as the author; (b) the false attribution of another person as the author; and (c) the subjection of them to derogatory treatment; whether occurring before or after the giving of consent, and which apart from this consent, infringe any moral rights subsisting in the correspondence or communication.
You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to the Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Site Terms and will not violate any rights of or cause injury to any person or entity.
Registration Data and Account Security
In consideration of your use of the Site, you agree to: (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Site (Registration Data); (b) maintain and promptly update the Registration Data, and any other information you provide to Avery, to keep it accurate, current and complete; (c) maintain the security of your user name, password and other identification or access passes and not share; (d) notify us immediately of any unauthorised use of your account or other breach of security; (e) accept all responsibility for any and all activities that occur under your account (including by third parties); and (f) accept all risks of unauthorised access to the Registration Data and any other information you provide to us.
We will use reasonable endeavours to retain data and designs (whether uploaded by you or created by Avery to provide your service for a period of 3 years. However, it is your responsibility to keep backup copies of any data which you supply in connection with your order. Avery is not responsible for loss or damage to such data. We may delete data and designs in Avery Design & Print and WePrint accounts that have been inactive or unused for 3 years. If you would like to delete your account at any time please contact [email protected], along with requests for any .avery project files and any images or pdfs you have uploaded in the Avery account that you wish to be returned to you.
Availability of our website
Avery cannot guarantee that the Site will be uninterrupted or error-free. Avery is entitled without notice and without liability to suspend the website for repair, maintenance, improvement or other technical reason.
You agree to defend, indemnify and hold harmless Avery, its subsidiaries, affiliates, licensors, employees, agents, third party information providers and independent contractors against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable legal costs) arising out of or related to any User Content that you post, store or otherwise transmit on or through the Site, your conduct, use of or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Site Content, or your violation of any rights of another.
Avery uses reasonable efforts to ensure the accuracy, correctness and reliability of the Site Content, but we make no representations or warranties as to the Site Content's accuracy, correctness or reliability.
To the maximum extent permitted by applicable law, the Site and the Site Content are provided "as is" without guarantee or warranty, express or implied, of any kind including but not limited to guarantees or warranties of acceptable quality or fitness for a particular purpose or non-infringement. You agree that the functions embodied on or in the materials of the Site are not warranted to be uninterrupted or without error or that defects will be corrected. We make no warranty that the Site or the Site Content are free from infection by viruses or anything else that has contaminating or destructive properties.
Limitation of Liability
To the extent that Avery can limit the user’s remedy for breach, then Avery’ liability is limited to one or more of the following at Avery’s option:
a. in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or
b. in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.
To the maximum extent permitted by applicable law, in no event shall Avery and its directors, employees, content providers, agents and affiliates be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the Site, the services or products, the Site Content or the materials contained in or accessed through the Site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from Avery, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Avery’s records, programs or services.
To the maximum extent permitted by applicable law, in no event shall the aggregate liability of Avery, whether in contract, guarantee, warranty, tort (including negligence), product liability, strict liability or otherwise, arising out of or relating to the use of the Site exceed the fees you pay, if any, to Avery for access to or use of the site.
Terms and Conditions of Avery Products Online Orders
These general terms and conditions are applicable to all agreements and legal relationships between you and Avery Products Pty Ltd, ABN 38 000 065 065 (AUS) (Avery) concluded through the use of the website www.averyproducts.com.au. Terms and conditions applicable only to Avery WePrint are identified accordingly. A contract to supply the requested product is formed on these Terms once Avery has accepted the order you request by clicking the “Pay Now” button and making payment. Avery is not obliged to accept any order and is not obliged to supply any goods unless it has accepted the order.
2. Layout & content (Avery WePrint)
You are 100% responsible for the accuracy of your layouts. Please proofread all layouts and order information carefully prior to submitting your approval for your order. Avery reserves the right to refuse to print any material that Avery determines, in its sole discretion, is immoral, illegal or inappropriate for any reason. If your material is deemed unacceptable, you will be notified promptly and permitted to change the content or layout to fit our requirements. Avery's fully automated production process does not allow any corrections or changes to your layout after the order has been confirmed by pressing the "Pay Now" button. For more information refer to our FAQs.
3. Colour (Avery WePrint)
Avery will reproduce colour from submitted digital files as closely and accurately as possible, but cannot guarantee to exactly match colour and density because of limitations in the printing process, as well as neighbouring image ink requirements. To the maximum extent permitted by law, Avery accepts no responsibility whatsoever for colour variations between submitted images and the actual artwork or product they represent. All colours contained within any RGB digital file will be converted to Avery's CMYK colour space. This may cause the RGB colours to visually change due to colour space differences. You should also note that your computer monitor’s calibration affects the colours displayed on your monitor’s screen. The colours on the printed products may differ from what you see displayed when viewing your layout via the online final approval process. The online proof only presents the design layout, text accuracy, image proportion and placement, but not colour or density.
The use of any discount code is subject to the terms of the discount offer. Avery is not obliged to honour a quote or supply any product if there is an error in the price quoted. In those circumstances, you will be contacted to confirm your agreement to proceed with the order at the revised price. If we are unable to contact you within a reasonable period of time, Avery will cancel your order and refund any payments already made. The fees for Avery products and services, which include the cost of processing, printing, and shipping and taxes, are due and payable together with the submission of an order. Avery requires pre-payment on all orders. Payment must be made as specified on the website or as otherwise agreed in writing with Avery Labels. Any amount due to Avery, which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. You are responsible to reimburse Avery for all collection costs, legal fees and interest, arising out of or related to your non-payment. Avery remains the owner of the products until having received full payment for all fees due for the order you placed and Avery may choose not to deliver the products until all payments have been cleared. Avery may be required to collect and remit taxes or duties on all invoices and/or deliveries.
5. Refunds & Cancellation
We use high standards of care in the handling your order. If you are not satisfied with any aspect of your order, please contact us directly so that we have the opportunity to fix any issues. As all products are made to your specific order, once the order has been placed with Avery, we are unable to take returns of non-defective products because of problems such as incorrect selections, spelling, grammatical errors, or low quality images uploaded by you. Therefore, please double check the accuracy of your design and product selections prior to submitting your order.
6. Production Time & Delivery
Estimated delivery times are not guaranteed and depend upon the delivery service you select. Your order may arrive late due to unforeseen delays in delivery service or transit, natural disaster, the breakdown of equipment, bad weather, or other matters outside of our control. You are responsible for all customs, duties or fees related to an international shipment. Avery is not liable for damage caused by service carrier. In case you need to contact us, please have your order number (in the subject line of an email or on the outside of a package/envelope) ready to help us process your request faster. Avery delivers We Print products to Australia and New Zealand via Australia Post. The standard delivery times are estimated 5 business days from dispatch for shipments within Australia and 10 business days for New Zealand shipments. Business days are defined as Monday-Friday (excluding public and bank holidays). Cut-off time is 1pm AEST/AEDST. Orders placed after 1pm AEST/AEDST will be treated as having been placed the next business day. The above delivery times are estimations and may vary. Avery does not guarantee delivery times. Avery is not responsible if products cannot be delivered because the address you gave us is wrong or incomplete or if there is no one at the address to accept delivery and the carrier will not leave the products at the address given. Please inspect the products on receipt. In case of damaged shipments please contact Avery within three days, either by phone AU: 1800 644 353 NZ: 0800 228 379 or by email [email protected] You are responsible for complying with all reasonable directions in relation to dealing with and possible return of damaged products. Avery is not liable for any damage arising once the products have been delivered to you or arising out of your handling, storage or other negligent act.
7. Warranty, Limitation of Liability
Except as expressly set out in this agreement, and subject to any terms, guarantees, warranties or conditions that by law may not be excluded, all representations conditions, guarantees, warranties, terms and obligations implied by law or otherwise relating to the products or services you have ordered or the supply of those products or services by Avery under this agreement are excluded. If Avery is liable for breach of an imposed term, guarantee, warranty, representation or condition, our liability is, at our option, limited to:
(a) the replacement or repair of the ordered products or the supply of equivalent products; (b) the supply of the services again or the supply of replacement services; (c) the payment of the cost of replacing or repairing the ordered products or acquiring equivalent products; (d) the payment of the cost of resupplying the services or the supply of replacement services.
To the maximum extent permitted by law, the aggregate liability of Avery, with regard to any order shall not be greater than the total amount of fees payable by you to Avery under the order for its products and services. In no event will Avery be liable for any special, incidental or consequential damages or compensation, reimbursement or damages on account of the loss of present or prospective profits, expenditures, investments or commitments, whether made in the establishment, development or maintenance of business reputation or goodwill or for any reason whatsoever. Further, Avery is not responsible for failure to perform or delay in performing any obligation under these Terms if the failure or delay is caused by circumstances beyond Avery’s reasonable control, including third party telecommunications failure.
8. Ownership & Limited Use
By placing an order with Avery, you: (i) represent and warrant that you have all necessary permission, right and authority to place an order with Avery and; (ii) are authorizing Avery to print such order on your behalf. Copyright in any Works supplied to Avery by you do not transfer in any manner to Avery. Any additional materials created by Avery in the production of an order, (including but not limited to: design layouts, colour scans, fonts, high resolution digital files) are and shall remain the sole property of Avery. Digital files of an Avery assembled layout can be obtained upon customer's written request and by payment of the applicable fee for such files. Digital files will NOT be sold by Avery or traded to any other party. Avery reserves the right to reprint and distribute your finished product as an example of an Avery product for any and all promotional purposes. This promotional distribution may include but is not limited to Avery’s and its affiliates’ marketing materials, including on websites, catalogues, emails, and any other medium that Avery considers desirous. Your consent to this is deemed on order. You can withdraw your consent to your product being distributed as samples or used in promotional materials by sending a written request to Avery at the following email address: [email protected]
Notwithstanding any of these Site Terms, Avery reserves the right, without notice and in its sole discretion, to terminate your account and/or to block your use of the Site. On termination you must destroy all materials obtained from the Site and any and all other Avery sites including copies of those materials.
Changes to Site Terms
Avery reserve the right to change any of the terms and conditions contained in the Site Terms or any policy or guideline of the Site, at any time and in its sole discretion. Any changes will be effective immediately upon posting on the Site, other than changes in the terms and conditions of order for customer orders that have already been accepted by Avery (which changes are effective for any new or subsequent order when accepted by Avery). Your continued use of the Site following the posting of changes will constitute your acceptance of such changes. We encourage you to review the Site Terms whenever you visit one of our websites.
Except as otherwise stated in these Site Terms, Avery may send all notices under these Site Terms by email to the most recent email address you have supplied to us.
Any failure by either party to exercise or enforce any right or provision of the Site Terms is not a waiver of that right (i.e. that it cannot be enforced later). Any waiver or amendment of any provision of the Site Terms will be effective only if in writing and signed by Avery. If any clause in the Site Terms is found to be illegal or unenforceable, it will be severed from the Site Terms and will not affect the continued operation of any other clause and each will remain in full force and effect. Any rights not expressly granted herein are reserved.
The Site Terms are governed by the laws of New South Wales and the parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales.
Questions and Contact Information
Questions, complaints or comments about the Site or Site Terms may be directed to Avery at [email protected]