Frequently Asked Questions
What payment methods do you accept?
You can pay by credit or debit card or via PayPal. We accept MasterCard and Visa.
There is also an option to pay via PayPal's eCheck. This payment method can take up to 7 days to clear and is not instant. We do not dispatch orders purchased until payment has been cleared.
Is my payment secure?
Yes. We take security extremely seriously and use the most up-to-date security systems for handling online payments. We never store your credit card information on any of our computers.
I am getting error messages when I input my payment information. What am I doing wrong?
Please make sure that both the name and billing address are correct. Unless you get a confirmation email that your order went through, your credit card will not be charged.
How do New Zealand payments work?
• Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax).
• Prices listed in New Zealand dollar are indicative only. You will be shown the AUD price at checkout.
• The total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction. The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge. The international credit card holder is liable for this.
• Any additional charges that are incurred for local taxes, customs and/or duties incurred once the product reaches your country are not included in the price shown at the checkout section of this website and are the responsibility of the person taking delivery of the product.
I tried to pay for my order, but I haven't had a confirmation email. Did the order go through?
If you didn't get the confirmation email, we will assume something went wrong and the order was not placed. Please try placing the order again. If this keeps happening please tell our Customer Services team and we'll see what we can do to fix it.
I have a promo code. Can I use it?
Yes of course! Our promo codes each have their own rules, so make sure your code is valid for your order. Some codes only apply to certain products, while others are reserved for first-time customers only.
The promo code isn't working. What should I do?
First, double check what the code is for, some codes only apply to certain products, while others are reserved for first-time customers only. Also don't forget to check the fine print for the expiry date - they don't last forever!
Still not working? Sorry about that! Please get in touch and we'll see what we can do.