Frequently Asked Questions

You can pay by:

• Credit or debit card (we accept MasterCard and Visa)
• Paypal
• Afterpay

There is also an option to pay via PayPal's eCheck. This payment method can take up to 7 days to clear and is not instant. We do not dispatch orders purchased until payment has been cleared.

Yes. We take security extremely seriously and use the most up-to-date security systems for handling online payments. We never store your credit card information on any of our servers or computers.

If the error message indicates missing or incorrectly entered information, then please double the information you have provided. Unless you get a confirmation email that your order went through, your credit card will not be charged.

In the case of other error messages we recommend contacting our customer service team for assistance.

• Your order will be charged in Australian (AUD) dollars and will include New Zealand GST (Goods and Services Tax).

• Prices listed in New Zealand dollar are indicative only. You will be shown the AUD price at checkout.

• The total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction. The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge. The international credit card holder is liable for this.

• Any additional charges that are incurred for local taxes, customs and/or duties incurred once the product reaches your country are not included in the price shown at the checkout section of this website and are the responsibility of the person taking delivery of the product.

Check your 'spam', 'junk', and 'promotional' email inboxes. There's always a possibility the email may have ended up in there. If you didn't get the confirmation email, we will assume something went wrong and the order was not placed. Please try placing the order again. If this keeps happening please tell our Customer Services team and we'll see what we can do to fix it.

Yes of course! Our promo codes each have their own rules, so make sure your code is valid for your order. Some codes only apply to certain products, while others are reserved for first-time customers only. Please note only one promo code can be used per order.

First, double check what the code is for, some codes only apply to certain products, while others are reserved for first-time customers only. Some promo codes can also only be used once. Also don't forget to check the fine print for the expiry date - they don't last forever!

Still not working? Sorry about that! Please get in touch and we'll see what we can do.